1. Can 123 Live Help Chat Software integrate my existing user database?
A: Yes! Basically 123 Live Help Chat Software can integrate any kind of database. The integration method is similar with another product of us: 123 Flash Chat, introduction can be found here.
2. How to enable single sign-on?
A: Users may single sign-on the live support software and even automatically enter room, whether database integration is done or not, which means that they don't have to enter their name (and password) in the live support software manually to ask questions.
3. How to integrate and load custom profile in 123livehelp?
A: In the admin panel, configure "auth_url", and test with user account and password. Returning 0 means integration is done successfully.
Some custom profile attributes can also be loaded, such as age, gender, location and so on, by editing login_chat.php to return result as in the format below:
0|age=18&sex=male&city=Washington
In this way, when members log on, staff will obtain the information in customer Info Panel.
This function is recommended for webmaster with coding background.
There are two kinds of single sign-on for customers.
4. How to use mysql database to replace the default derby database?
A: Open <123livehelp_installation_DIR>/etc/, find livehelp_mysql_db.sql, to create a new database called livehelp in mysql db, you just need execute this sql file in command line.
Open <123livehelp_installation_DIR>/etc/lhserver.xml, find the "database-mode", and set the value to "mysql" as below,
<database-mode>mysql</database-mode>
Open <123livehelp_installation_DIR>/etc/mysql.xml, then configure this file with your own mysql db information. Save it and restart 123livehelp to make it valid.
